Customer Service and Sales

  • The objective is to improve customer service and increase sales conversion through accountability, efficiencies and consistency.
  • Assists with consistency of employee decision making.
  • Clarity over job roles to improve responsibilities and compliance.
  • Streamlining internal processes.
  • Roadmap to daily operations through documented steps.
  • 100% customisable MS Word document.
  • Once off payment – no subscription.


By purchasing this product, you agree to these Terms & Conditions


  • Policies and Procedures for Customer Service and Sales
  • Customer Relationship Management
  • Customer Service
  • Minimum order value
  • Sales Pricing
  • Quotations
  • Follow up
  • Invoicing
  • Manual invoicing
  • Complaints and disputes
  • Discounts
  • Credit notes
  • Return Policy
  • Customer Feedback


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